Frequently asked questions

POSTAGE & PACKAGING

How do I track my order?


We send all our teething jewellery via Royal Mail Signed For second class (recorded delivery). We will send you your unique tracking number on your dispatch email, so that you can follow your package. If there is any problem with the tracking number, please drop us a line via our contact form. If a package goes missing during transit, please contact us to see what we can do - we don’t offer refunds in this situation but we always like to come to a compromise.




What are your delivery options?


All teething jewellery sent within the UK will go Royal Mail Signed For (recorded delivery) second class. If you need us to send it via a different service, please contact us before you submit your order and we will see what we can do. For multiple orders we will group items together and refund any postage overspend to keep your costs down. If you have any special requests, please contact us using the form above.




Do you deliver your teething jewellery internationally?


We love that our jewellery is popular around the world! We are happy to send it anywhere that accepts postal deliveries. Of course, costs will vary depending on the destination, and therefore an additional charge will be applied to your order.





RETURNS & REFUNDS

What is your returns policy?


For hygiene reasons we unfortunately cannot accept returns. If you are not happy with your item for any reason, please contact us within 30 days of purchase using the form above so we can find a solution that works for everyone. The cost of return postage must be paid for by the customer unless otherwise agreed with Little Gnashers.





PRODUCT INFORMATION

Can I order something custom made?


Yes indeed! As a small, independent business, we make every necklace to order, and we love creating the perfect jewellery for our customers. If you can't see what you’re looking for on our teething jewellery online shop please get in touch and we'll do our best to make a bespoke piece of teething jewellery.




Can I get my teething necklace wet?


Silicone: Yes, it’s absolutely fine to get your silicone teething jewellery wet, there are no parts that will be damaged by water. Wood: However, with the wooden teething ring necklace we recommend taking it off before having a shower or bathing. If any teething jewellery gets wet, simply let it air dry before next use.




How long do teething necklaces last?


Silicone rubber is very hard-wearing, and we have not found any cases where the product has worn down. In addition, the robust shapes and designs we use make it virtually impossible for children's teeth to bite through. It really is tough stuff and we have not had a single instance of this in five years of trading. That said, if you experience any malfunctions, we urge you to contact us immediately.





TEETHING INFORMATION

How do teething necklaces work?


We often get asked if teething necklaces really work? How exactly does a teething necklace help with teething? Or even what’s the point of a teething necklace?? There are several benefits of teething jewellery: Made from strong yet squidgy silicone rubber, our beads and bangles offer relief from the pain of teething. When babies’ sore gums bite down on teething jewellery it helps to numb the pain naturally. Using something safe such as silicone is important as you can be reassured that they won’t hurt themselves.




Is there any science behind silicone teething necklaces?


There is no scientific evidence that we've found that specifically backs up silicone teething necklaces. However, no claims are being made as to the medicinal properties of the material – we advocate the numbing effect of biting down on a hard object plus the distraction it provides. Silicone is a safe and sterile material for babes to chew on with supervision from their grown up.




What does BPA-free mean?


‘BPA’ refers to plastics that contain an industrial chemical called bisphenol A. It can sometimes be found in some food packaging such as the inside of food cans, plastic storage containers, mineral water bottles and lids, plus some baby bottles, teats, dummies and other baby products. BPA can seep into foods and drinks that use containers made with BPA. The possible effects of BPA on the brain and prostate gland of foetuses and babies is, understandably, a concern for many people. [source: Mayo Clinic]




What are the benefits of silicone rubber?


Silicone rubber is naturally hygienic and resistant to bacteria. It is also non-toxic and BPA free meaning it’s safe to go in babies’ mouths.